Terms of Service

This website is operated by The Moppsters. In these Terms of Service:

• The Moppsters, we, us and our means The Moppsters and, where applicable, its officers, employees, contractors, agents and representatives;
• website means the website located at https://themoppsters.com/, including any pages, forms, content, documents, images, features and functions available through it;
• user, you and your means any person who accesses or uses this website;
• content means all text, graphics, images, logos, icons, documents, videos, layout, design, software and other material made available through the website; and
• services means website development, local SEO, Google & Meta Ads management, social media management, AI call receptionist services and related marketing services that may be offered by The Moppsters from time to time.

The content on this website is provided for general informational purposes only. It may contain general information about our services, pricing, marketing strategies, results and industry topics relevant to cleaning businesses. This information is not intended to be comprehensive and may not suit every business's individual circumstances.

Nothing on this website constitutes legal advice, financial advice, tax advice, or a guarantee of specific marketing, ranking, revenue or lead-generation results. Any decision about your marketing budget or strategy should take into account your own business circumstances, and you should seek independent professional advice where appropriate.

Information about our services is provided as a general description only. Availability may depend on factors including your location and industry, the scope and complexity of your marketing needs, our current capacity and onboarding schedule, your existing website, ad accounts or technical setup, and applicable laws or platform policies (including Google and Meta advertising policies).

The inclusion of a service on this website does not guarantee it will be available, appropriate or suitable for your business. We may change, suspend, discontinue or vary any service information on this website at any time without notice.

The website allows users to submit enquiries, audit requests or contact form submissions. By submitting information through the website, you confirm that the information is true, accurate, current and complete; you are authorised to provide it; it does not infringe the rights of any person; and it is not misleading, offensive, unlawful or harmful.

Submission of an enquiry or form does not create a client relationship, service agreement or other binding arrangement with The Moppsters. We are not required to accept any enquiry, audit request or other submission made through the website.

These Terms of Service apply only to access to and use of the website. If we agree to provide marketing services to a client — including website development, SEO, Google & Meta Ads, social media management or AI receptionist services — those services will be governed by a separate service agreement, proposal, scope of work or similar client documentation.

If there is any inconsistency between these Terms and a signed client agreement, the signed agreement will prevail to the extent of that inconsistency in relation to the relevant services.

You must use this website only for lawful purposes and in accordance with these Terms. You must not:

• use the website in breach of any applicable law or regulation;
• submit false, inaccurate, incomplete or misleading information via any form;
• impersonate another person or business, or falsely claim affiliation with us;
• interfere with, disrupt or damage the website or any connected server, system or network;
• attempt to gain unauthorised access to the website, accounts, systems or data;
• introduce viruses, malware or other harmful code;
• use automated tools, bots or scrapers without our prior written consent; or
• copy, reproduce or exploit website content except as permitted by these Terms.

We may restrict, suspend or block access to the website where a user breaches these Terms or uses the website in a manner considered inappropriate, unsafe or unlawful.

Unless otherwise stated, all intellectual property rights in this website and its content are owned by or licensed to The Moppsters, including text, logos, branding, graphics, images, case studies, website layout and design, and software or source code.

You may view website content for personal, non-commercial reference only, provided it is not modified and all proprietary notices are retained. Except as permitted by law or with our prior written consent, you must not copy, reproduce, publish, distribute, modify, sell, license or create derivative works from any content on this website.

The name "The Moppsters", our logo and associated branding are trade marks of The Moppsters. You must not use any trade mark, business name, logo or branding appearing on this website without our prior written consent. Nothing in these Terms grants any licence or right to use our trade marks or branding.

If you submit content to us through the website — including enquiries, feedback, testimonials or documents — you are responsible for that content. By submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, store and communicate that content for the purpose it was submitted and for related business, service and marketing purposes.

You must not submit content that is false or misleading; defamatory, offensive or discriminatory; contains confidential or personal information you are not authorised to disclose; infringes intellectual property rights; or contains viruses or harmful code. We may remove, edit or refuse to publish any user-submitted content at our discretion.

Testimonials, reviews, statistics and case studies displayed on this website are provided for general information only. They reflect the experience of a particular client at a particular time and do not guarantee that another business will achieve the same or similar results. We may edit testimonials for length, clarity or privacy reasons, provided the meaning is not materially changed.

This website may contain links to third-party websites, live demo sites or resources — including client websites shown as examples of our work. These links are provided for convenience only. We do not control, endorse or accept responsibility for any third-party website, its content, privacy practices or security. You access third-party websites at your own risk.

This website and our services may use or integrate with third-party tools and platforms, including website hosting and content management systems; Google Analytics, Google Ads and Google Business Profile; Meta (Facebook & Instagram) Ads and Business Suite; online forms and customer relationship management software; payment processors; and AI call-handling technology.

Use of these tools may be subject to the terms and privacy policies of those third-party providers. We are not responsible for the acts, omissions, availability, security or performance of third-party tools or platforms, except to the extent required by law.

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable Australian privacy laws. By using this website or submitting information through it, you acknowledge that personal information may be handled as set out in our Privacy Policy.

This website may use cookies, pixels, analytics tools and similar technologies to enable functionality, remember preferences, analyse traffic, assist with remarketing and improve user experience. You may disable cookies through your browser settings, though this may affect some website functions. Further detail is set out in our Privacy Policy.

We aim to keep this website available and functional but do not guarantee it will be uninterrupted, secure, error-free or available at all times. We may, at any time and without notice, suspend access, withdraw content, perform maintenance, or discontinue any website feature. We are not liable for loss or inconvenience arising from downtime or interruption, except to the extent required by law.

You are responsible for taking appropriate steps to protect your own devices, systems and data when accessing this website. We do not warrant that the website, servers, downloads, emails or links are free from viruses or harmful components. Any suspected security issue relating to this website may be reported to us using the contact details below.

We endeavour to keep information on this website accurate and current. However, to the maximum extent permitted by law, we do not warrant that website content — including pricing, service descriptions or reported results — is accurate, complete or suitable for any particular purpose. We may update, amend or remove website content at any time without notice.

To the maximum extent permitted by law, The Moppsters excludes liability for any loss, damage, cost or claim arising from or in connection with use of, or reliance on, this website or its content; inability to access or use the website; errors, omissions or outdated information; interruption or withdrawal of the website; any third-party website, link or platform; unauthorised access to the website; viruses or security issues; or any decision made based on information contained on the website. This exclusion applies whether liability arises in contract, tort (including negligence), statute or otherwise.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law. Where liability cannot be excluded but can be limited, we limit our liability to the maximum extent permitted by law.

To the maximum extent permitted by law, you agree to indemnify The Moppsters against any loss, damage, cost or claim arising from your breach of these Terms, unlawful use of the website, content you submit, infringement of third-party rights, or interference with website security or functionality. This indemnity is reduced to the extent that loss is caused by our own unlawful act, negligence or wilful misconduct.

A failure by The Moppsters to exercise or enforce any right under these Terms does not constitute a waiver of that right. A waiver is only effective if given in writing and applies only to the specific matter for which it is given.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent of the invalidity. The remaining provisions will continue in full force and effect.

We may update or amend these Terms from time to time. Any updated Terms will be published on this page and take effect from the date of publication, unless otherwise stated. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Australia and the courts competent to hear appeals from those courts.

Questions about these Terms of Service may be directed to: